Responsible Gaming

Casina Casino is committed to promoting a safer and more informed approach to gambling. Gambling should be an enjoyable form of entertainment, not a way to make money, recover losses or manage financial difficulty. Take time to understand your choices, set limits before you play and use the available tools whenever you need them.

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Gambling should stay within your control

Gambling involves risk, and there is no guaranteed way to win. Every wager can result in a loss, regardless of previous results, a game outcome or a belief that a win is due. Past outcomes do not predict future outcomes. You should only gamble with money that you can afford to lose after your everyday living costs, financial commitments and other priorities have been covered.

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A responsible approach starts before you open a game or place a bet. Decide how much time and money you are comfortable spending, and treat those amounts as entertainment costs. Do not use money set aside for rent, mortgage payments, bills, food, education, healthcare or other essential needs. It is also important not to borrow money, use credit intended for necessities or sell possessions to fund gambling.

In Australia, gambling is for people aged 18 years and over. You should not gamble if you are under the legal age, if gambling is prohibited in your location or if you are not permitted to use an online gambling service. Do not allow another person to use your account, and keep your login details private. If you believe someone else is using your account, stop playing and contact the relevant support team through the available account channels.

Practical habits for safer play

Set a gambling budget before you begin and do not increase it during a session.
Set a time limit and take regular breaks away from the screen.
Keep gambling separate from important financial decisions and household money.
Never chase losses by increasing stakes or playing for longer.
Avoid gambling when you are upset, stressed, tired, affected by alcohol or affected by another substance.
Do not gamble as a response to boredom, loneliness or financial pressure.
Keep a record of your deposits, withdrawals, time spent and overall results so that your activity remains clear.
Talk openly with someone you trust if gambling begins to feel difficult to manage.

Use limits and account controls

Safer gambling tools can help you make decisions in advance rather than in the middle of a gambling session. Depending on the features available to your account and the rules that apply to the service, you may be able to set limits on deposits, spending, losses or the length of a session. You may also be able to use reminders, activity statements or other account information to understand your gambling more clearly.

A limit works best when it is realistic, chosen before you play and treated as a firm boundary. Consider setting a limit that reflects your personal entertainment budget, not an amount based on what you hope to win. If a limit has been reached, stop playing rather than attempting to work around it with another payment method or account. Do not create additional accounts to avoid a restriction.

Taking a break

A temporary break can be useful if you feel distracted by gambling, are spending more time than planned or simply want to reset your routine. During a break, remove gambling applications or shortcuts, avoid promotional messages where possible and find other activities to occupy your time. A break should be long enough to give you space to consider whether gambling remains suitable for you.

Self-exclusion

If you are finding it difficult to control your gambling, self-exclusion may be a more suitable option. Self-exclusion is a formal request to prevent or restrict access to an account for a chosen period or under the terms available through the service. It is not a strategy for managing losses; it is a protective step that helps remove the opportunity to gamble.

Before requesting self-exclusion, withdraw any available funds where permitted and consider telling a trusted person about your decision. Do not open another account or use another person’s account while excluded. If you want to return after a self-exclusion period, take time to review why the exclusion was needed and consider speaking with a qualified support service before making any decision.

If you need help applying a control

If you cannot set a limit, reduce your activity or arrange a break through the available account functions, contact the service through its standard support channels. Explain clearly what you need, such as a spending restriction, account closure or self-exclusion. If gambling is causing immediate financial, emotional or personal harm, seek independent support as soon as possible rather than waiting for the situation to improve.

Recognising signs that gambling may be a problem

Gambling harm can develop gradually, and it may affect anyone. A problem is not defined only by the amount of money lost. The effect on your time, relationships, mood, work, study, health and financial security is also important. You do not need to wait for a crisis before asking for help.

Warning signs may include

Spending more time or money gambling than you intended.
Trying to cut back or stop but being unable to do so.
Chasing losses or believing that a large win will solve financial problems.
Gambling with money needed for bills, essentials or other commitments.
Borrowing money, selling belongings or hiding transactions to continue gambling.
Feeling restless, irritable or anxious when you are not gambling.
Thinking about gambling throughout the day or allowing it to affect sleep.
Missing work, study, family activities or social commitments because of gambling.
Arguing with people close to you about your gambling or keeping it secret.
Using gambling to escape stress, sadness, anger or other difficult feelings.
Feeling shame, guilt or hopelessness after gambling but continuing to play.
Believing that a win is certain, that a loss must be recovered or that a system can remove the risk.

One sign does not provide a diagnosis, but several signs may indicate that it is time to stop and seek support. Be honest with yourself about the effect gambling is having. Consider showing your account activity to someone you trust, putting financial safeguards in place and asking a qualified service for confidential advice. Support is available whether you want to reduce your gambling, stop completely or understand what has been happening.

Supporting someone else

If you are concerned about a friend, partner or family member, choose a calm time to speak with them. Focus on specific behaviours and their effect rather than blame. Listen without judging, encourage independent support and avoid paying gambling debts or providing money that may be used to gamble. You can also seek advice for yourself, because gambling harm can affect the wider household.

Getting support and taking action

If gambling no longer feels enjoyable or manageable, stop gambling and take practical steps straight away. Sign out of your account, use the available limit or exclusion controls and remove easy access to gambling services. Review your recent transactions and make a plan for essential expenses. If appropriate, ask your bank or payment provider whether it offers gambling payment controls, transaction alerts or other budgeting features.

Independent help can provide confidential guidance about gambling, money, relationships and emotional wellbeing. Australian players can contact a recognised gambling-help service, a financial counsellor, a general practitioner or another qualified health professional. You can also speak with a trusted family member or friend. Support services may help you prepare a safety plan, understand your options, manage urges and connect with further assistance.

If gambling has contributed to severe distress or you feel at immediate risk of harming yourself or someone else, treat the situation as urgent. Stop gambling and contact emergency services or an appropriate crisis support service in your location. You do not have to deal with the situation alone.

Our approach

Casina Casino provides information and account features intended to support safer gambling. These tools cannot remove the underlying risks of gambling and should not be viewed as a guarantee of protection. You remain responsible for making informed decisions, following applicable laws and using your account appropriately. We may take action where required to protect account integrity, comply with applicable obligations or respond to signs of unsafe activity.

If you have a question about a safer gambling feature, account restriction, temporary break or self-exclusion request, use the support options available on the website. Do not delay asking for help because you are concerned about being judged. Early action can make it easier to regain control and protect your finances, relationships and wellbeing.

Decide whether gambling fits within your current budget and circumstances.
Set a limit before playing and stop when the limit or your planned time has been reached.
Review your activity regularly and look for changes in spending, time or mood.
Use a break, restriction or self-exclusion if gambling is becoming difficult to manage.
Seek independent support if you are worried about your gambling or someone else’s gambling.