Privacy Policy

The types of information collected may vary depending on account activity, verification requirements, payment activity and the way a player uses the website. Information may include the following categories:

• Account details, such as a player’s name, date of birth, contact information, login details, account preferences and responsible gambling settings.
• Identity and verification information, including documents or information used to confirm identity, age, location or eligibility to use the services.
• Payment and transaction records, including deposits, withdrawals, wagering activity, account balances and information needed to investigate payment issues. Payment information may be handled through payment providers and may not always be stored directly by the website.
• Technical and device information, such as an IP address, browser type, operating system, device identifiers, language settings, approximate location and information about how the website is accessed.
• Cookie and similar technology information, including pages visited, session activity, preferences and interactions with website features.
• Communications and support information, including messages, requests, feedback, complaints and records needed to respond to a player or maintain an accurate service history.

Players should provide information that is accurate, current and complete when creating or using an account. If information changes, keeping it updated can help with account access, verification, payments and support. Casina Casino may ask for additional information where this is reasonably necessary to confirm account details, protect an account or meet applicable obligations.

Casina Casino may share personal information where this is reasonably necessary to provide services, protect the website or meet legal obligations. Information may be shared with trusted service providers that support areas such as hosting, technology, payment processing, identity verification, fraud prevention, customer support, security, communications and website analytics.

Information may also be disclosed where required or permitted by law, in response to a lawful request, to investigate suspected fraud or unlawful activity, or to protect players, the public, the website or the rights of others. Service providers may only receive information relevant to the services they perform, subject to appropriate confidentiality and security requirements.

Some service providers or technical systems may handle information outside Australia. Where this occurs, reasonable steps may be taken to use suitable providers and protect personal information in line with applicable privacy requirements. The location and arrangement of service providers may change as the website, technology and service needs develop.

Reasonable administrative, technical and organisational safeguards are used to reduce the risk of unauthorised access, loss, misuse, alteration or disclosure. These safeguards may include access controls, authentication measures, monitoring, secure systems and staff or provider confidentiality requirements. No website, online transmission or electronic storage system can be guaranteed to be completely secure, so players should also use strong, unique login credentials and keep them confidential.

If a player believes their account or personal information may have been accessed or used without permission, they should contact support promptly so the matter can be reviewed and appropriate steps can be considered.

Depending on the circumstances and applicable privacy requirements, players may have rights relating to the personal information held about them. These rights can include asking for access to information, requesting correction of inaccurate or incomplete information, asking for deletion of information where it is no longer required or may lawfully be removed, and withdrawing consent to marketing communications.

To exercise a privacy right or make a data request, email support@casinacasino.online. The request should include enough information to identify the relevant account and clearly explain what is being requested. This helps protect account security and allows the request to be handled efficiently.

• Access: ask for a copy or explanation of personal information held about you, subject to applicable exceptions.
• Correction: ask for inaccurate, outdated or incomplete account information to be corrected.
• Deletion: ask for personal information to be deleted where there is no continuing lawful reason to retain it.
• Marketing consent: ask for promotional communications to stop or withdraw consent for marketing. Service and security messages may still be sent where they are necessary for the account.

A request may need to be verified before information is disclosed or changed. Some requests may be limited or refused where information must be retained for legal, security, fraud prevention, dispute resolution or other legitimate reasons. If deletion is not possible, the information may instead be retained securely and used only for the required purpose.

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The current version published on the website applies from the date shown or from the time it is made available. Players should review this page periodically for relevant changes.